We welcome the opportunity to assist you.
If you are in Australia, New Zealand or International,
you are welcome to E-MAIL or TELEPHONE your questions and orders.
Dealer, Distributor and Race Team enquiries are also welcome.
PLEASE NOTE OUR NEW CONTACT DETAILS:
Call from outside Australia:
Phone: +61 2 9836 0774
Call from within Australia:
Phone: 02 9836 0774
P.O. Box 933
Stanhope Gardens, Sydney
NSW 2768 Australia
Direct E-mail message:
To ask questions, please complete fields with * shown.
To place an order, please GO HERE.
For more information go to How to Order.
Before placing an order, please read our Terms and Conditions.
All information provided to Sportsbike is confidential.
WHEN YOU SEND AN EMAIL ORDER...
We will do our best to contact you within 3 Business Days using the Contact Details you give us. Please ensure all your details are correct and your Phone Number is included. We will call to complete the order or email a Pro-forma Invoice showing; delivery address, products ordered, price details including Freight (and Taxes for Australian Residents) the usual delivery times and payment options.
Regrettably, due to attempts at Fraud, we will only accept Credit Cards at our discretion from approved Australian Customers and approved overseas Customers whom have a history of purchases with us. We apologise for this. We are also confined by Card Issuer guidelines and our Bank's guidelines as to what type of transaction we can accept. If we can not accept your card, PLEASE DO NOT BE OFFENDED, we are confident we can find an acceptable form of payment for you.
If you wish to pre-arrange an alternative method of payment, please CONTACT US.
- Internet (on-line) Bank Transfer.
- Direct Deposit to our Bank Account.
- Telegraphic Transfer (International your Bank to our Bank).
- Australia Post Money Orders.
- Western Union Payment System.
- Credit Card Transactions.
- For other payment methods - CONTACT US.
When we accept your Credit card and process your order we will send you a copy of the Invoice and the Card Holder's copy for the transaction. Please note that the Transaction will show on your Statement as 'QOL Investments Pty Limited Trading as Sportsbike Performance'. At the time you place an order we will provide a guide as to the delivery time should the item you order not be a stocked item. Please understand that sometimes there are delays not of our making and that we will always work for our Customers to ensure the fastest delivery possible. For orders under AUD$1000 we will pass on half of the expected Bank Charges so you may pay a small Fee. Should you have any difficulty with a Credit Card Transaction, we ask that you please contact us at the earliest opportunity to discuss your order and concerns.
Shipping and Dispatch
WE DELIVER. We have been trading since 1996 and we have
a very strict approach to orders. As soon as we recieve payment
into our account, we send the goods or commence manufacture with
delivery as discussed and agreed. If we have an anticipated delay,
we will tell you at the time of order. If an unexpected
delay is encountered, we advise you. Essentially we do what we say
we will do.
Availability of items ordered will fall into 3 general categories:
a. We have the part in stock and will dispatch the same day or the day after we receive your payment.
b. The part is not in stock, we will usually order the item between 1 - 2 Business Days after you make payment to us. In this case we usually receive delivery 4 - 14 days after we order depending on the supplier. We will dispatch to you the same day or the day after we receive the order.
c. You are ordering a custom made part, we will usually order or commence manufacture between 1 - 2 Business Days after you make payment to us. The Factory will manufacture the order for you and this can take between 4 - 9 weeks depending on the Suppler, their other manufacturing commitments and Shipping duration to us.
In every respect, the sooner you confirm the order and make payment, the sooner you will have your order.
If there is any variation, we will tell you BUT we are a small Team and it is not possible to give Customers 'Daily updates' on orders, we prefer to get your 'correct' order here and sent to you, that is our focus.
We sell direct to Customers in Australia, New Zealand and World wide or through your Dealer.
Dealer, Distributor and Race Team enquiries are always welcome.