Shipping and Returns Policy

Last updated: 29 August 2026

This Shipping and Returns Policy applies to purchases made from Sportsbike. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law (ACL).

Shipping Policy

Australian Shipping

Sportsbike offers:

• $10 standard shipping Australia-wide for orders under $250
• FREE standard shipping Australia-wide for orders of $250 or more

Stocked products are dispatched from Warrnambool, Victoria.

Once dispatched, standard delivery is generally 2–6 business days for most Australian destinations. Delivery to regional or remote areas may take longer.

Sportsbike also provides access to specialist motorcycle products that may be sourced from Australian or overseas suppliers rather than held locally. For supplier-order products, please allow approximately 1–3 weeks as a general guide. Made-to-order, customised, limited-production or specialist products may take longer.

If you require a product by a particular date, please contact us before ordering so we can check current availability and expected lead time.

Delivery times are estimates and may be affected by supplier availability, public holidays, customs, postal delays and other circumstances outside our reasonable control.

International Shipping

Sportsbike ships to many international destinations. We currently do not ship to North America.

Some products may also be restricted from shipment to particular countries due to manufacturer, carrier, customs, dangerous-goods or other requirements.

Unless an international shipping amount is shown and charged during checkout, international freight is calculated after checkout once product availability and the destination are confirmed. This allows us to obtain an accurate freight cost for the products ordered.

You will receive a separate invoice for the applicable international freight amount. International orders will not be dispatched until the required freight charge has been paid.

International customers may also be responsible for import duties, taxes, customs charges, brokerage charges or other fees imposed by the destination country. Unless specifically stated otherwise, these charges are not included in the Sportsbike product price or freight charge and are the responsibility of the recipient.

Express Shipping

Express shipping may be available upon request at the purchaser's expense.

If express delivery is required, you may request it in the order notes or contact Sportsbike before ordering. Availability and pricing depend on the product, stock location and delivery destination.

Carriers and Tracking

Australian and international shipments are generally sent using Australia Post and its delivery partners, unless otherwise advised.

Where tracking is available, tracking details will be provided after dispatch.

Incorrect Addresses, Uncollected Parcels and Return to Sender

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an order is returned to Sportsbike because:

• an incorrect or incomplete delivery address was provided;
• the parcel was refused by the recipient;
• the parcel was not collected from the carrier within the required timeframe; or
• delivery could not be completed due to circumstances within the recipient's control,

Sportsbike will contact the customer after the parcel has been returned.

Where the customer requests that the order be sent again, the customer will be responsible for the reasonable cost of reshipping the order. Any return-to-sender or other carrier charges reasonably incurred by Sportsbike as a result may also be payable before the order is resent.

If the return occurred because of an error by Sportsbike or the carrier, these additional charges will not be passed on to the customer.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Product Availability and Delivery Estimates

When you place an order, delivery timing depends on product availability and the applicable freight service.

An automated order confirmation confirms that we have received your order. If we identify a product availability issue, shipping restriction or genuine listing or pricing error before dispatch, we may contact you to discuss the available options.

If Sportsbike cannot supply an order within the agreed or a reasonable time, your rights under the Australian Consumer Law may apply.

Returns Policy

Return rights depend on why the product is being returned.

Returns involving faulty, unsafe, damaged, incorrectly supplied or misdescribed products are dealt with in accordance with the Australian Consumer Law.

Our separate change-of-mind and incorrectly ordered product conditions are voluntary Sportsbike policies and do not restrict your statutory consumer rights.

Please contact Sportsbike before returning any product so that we can provide the correct return instructions.

Faulty Products and Australian Consumer Guarantees

Products sold to Australian consumers come with consumer guarantees under the Australian Consumer Law where those guarantees apply.

These rights are separate from, and may continue beyond, any manufacturer's stated warranty period. There is no blanket 30-day limit for notifying Sportsbike of a product that fails to meet an applicable consumer guarantee.

If you believe a product is faulty, unsafe, defective, does not match its description or otherwise fails to meet a consumer guarantee, please contact us as soon as reasonably possible.

We may ask you to provide:

• proof of purchase;
• a description of the fault;
• photographs or video;
• relevant product or serial numbers;
• installation details where relevant; and
• other reasonable information needed to assess the issue.

Sportsbike is entitled to reasonably assess a product before determining the appropriate remedy.

For a major failure, the remedies available under the Australian Consumer Law can include the consumer choosing a refund or replacement.

For a minor failure, Sportsbike is generally entitled to provide an appropriate remedy such as repair within a reasonable time. If the issue cannot be remedied within a reasonable time, further remedies may become available.

You do not need to have the original packaging to exercise applicable Australian Consumer Law rights, although keeping packaging can assist with transport and assessment.

The ACCC confirms that consumers can return faulty products and that retailers cannot remove refund or replacement rights through store policies.

Return Freight for Faulty Products

For products that can reasonably be posted or returned, we may ask the customer to return the product for assessment.

If the product is confirmed to have a problem covered by the Australian Consumer Law, Sportsbike will reimburse reasonable return freight costs paid by the customer where required by law. Please retain your freight receipt.

Where a faulty product is large, heavy or difficult to return, Sportsbike will work with you to arrange an appropriate return or collection where required.

The ACCC specifically states that reasonable return costs must be reimbursed once a fault is confirmed and that businesses are responsible for collection or shipping of large, heavy or difficult-to-return faulty goods.

Manufacturer Warranties

Many products sold by Sportsbike also include a voluntary manufacturer's warranty.

Manufacturer warranty periods and conditions vary between brands and products.

Where you make a claim under a manufacturer's voluntary warranty, the manufacturer may require photographs, technical information, inspection or testing before determining whether the claim meets its warranty conditions.

Sportsbike can assist you with this process.

A manufacturer's warranty operates in addition to Australian Consumer Law rights. You are not required to deal only with the manufacturer where you have rights against Sportsbike as the retailer under the Australian Consumer Law.

Installation and Modification

Many products sold by Sportsbike are specialist motorcycle components.

Sportsbike recommends that safety-critical or technically complex products — including braking components, clutches, controls, electronics, suspension components and exhaust systems — are installed by a suitably qualified or experienced motorcycle technician.

Damage or faults caused by incorrect installation, improper fitting, modification or installation errors may not be covered under warranty.

Where installation may have contributed to an issue, Sportsbike may reasonably request information about how the product was installed before completing an assessment.

However, the fact that a product was not professionally installed does not by itself remove any Australian Consumer Law rights where the product independently fails to meet an applicable consumer guarantee.

Products Damaged or Lost in Transit

If your order arrives damaged, appears to have been misdelivered or has not arrived within a reasonable time, please contact Sportsbike as soon as possible.

For damaged deliveries, please retain:

• the product;
• all packaging;
• the shipping label; and
• photographs showing the packaging and damage.

We may ask you to assist with an Australia Post or carrier investigation, but Sportsbike will assist with resolving delivery problems relating to orders we have arranged for shipment.

If goods that have been paid for cannot be supplied within the agreed or a reasonable time, consumer remedies may apply.

Incorrect Product Supplied by Sportsbike

If Sportsbike supplies a product different from the product you ordered, please contact us before fitting or using it.

We will arrange the appropriate return and correction at no additional cost to you where Sportsbike has supplied the wrong item.

Please keep the product and packaging in good condition while we organise the return.

Incorrectly Ordered Products and Change of Mind

Sportsbike is not required under the Australian Consumer Law to provide a refund or exchange where a customer simply changes their mind or orders the wrong product.

However, we may accept certain change-of-mind or incorrectly ordered returns at our discretion.

To request such a return:

• Contact Sportsbike before returning the product.
• The request should be made within 7 days of receiving the product.
• The product must be unused, unfitted and in resalable condition.
• Original packaging, instructions, accessories and supplied hardware must be returned in good condition.
• Return freight is the responsibility of the purchaser.
• Products must be returned using a tracked and appropriately insured freight service.
• Sportsbike is not responsible for the return shipment until it has been received by us.

Where a discretionary change-of-mind return is accepted, a reasonable Restocking & Administration Fee may apply. We will advise you of any applicable fee before authorising the return.

The refund may also exclude or deduct the actual outbound freight cost incurred by Sportsbike, including where shipping was originally subsidised or provided free of charge.

Exhaust systems or other products that have been fitted, used, marked or altered cannot generally be accepted for a voluntary change-of-mind return.

These conditions apply only to voluntary change-of-mind or incorrect-order returns and do not limit rights relating to faulty or non-compliant products under the Australian Consumer Law.

The ACCC confirms that businesses are not generally required to provide a remedy for simple change of mind, but ACL rights continue to apply where goods fail a consumer guarantee.

Special Orders and Made-to-Order Products

Special orders include products sourced specifically for the customer, products not normally held in stock, made-to-order products, customised products and special finishes or configurations.

Sportsbike reserves the right to decline change-of-mind or incorrectly ordered returns for special-order or made-to-order products.

This restriction does not apply where a special-order product is faulty, unsafe, incorrectly supplied, does not match its description or otherwise fails to meet an applicable consumer guarantee.

Sale Items

Sale and clearance products are generally not eligible for change-of-mind returns unless Sportsbike agrees otherwise.

This does not affect Australian Consumer Law rights where a sale item is faulty or otherwise fails to meet an applicable consumer guarantee, except where the customer was specifically made aware of the relevant defect before purchase.

Other Non-Returnable Change-of-Mind Items

Unless required by law, Sportsbike does not accept change-of-mind returns for:

• gift cards;
• custom or personalised products;
• made-to-order products;
• perishable goods; or
• hazardous materials, flammable liquids or gases.

Please contact us before ordering if you are unsure whether a particular product can be returned.

These exclusions do not limit any remedy required under the Australian Consumer Law for a product that fails to meet an applicable consumer guarantee.

Exchanges

For voluntary exchanges, the fastest process is generally to return the original product after Sportsbike has authorised the return and then place a separate order for the replacement product.

If the original product is faulty or Sportsbike supplied the incorrect product, we will handle the appropriate remedy separately in accordance with this policy and applicable law.

Refunds

Once a return has been received and assessed, we will advise you of the outcome.

Where a refund is approved, Sportsbike will process the refund to the original payment method as soon as reasonably practicable, generally within 10 business days of approval.

Your bank, card provider or payment service may require additional time to process and display the refund.

If more than 15 business days have passed since Sportsbike confirmed that your refund was processed and it has not appeared, please contact:

info@sportsbike.com.au

Pricing and Listing Errors

Sportsbike takes reasonable steps to ensure that product prices, specifications and other information displayed on the website are accurate.

Occasionally a genuine pricing, data-entry or technical error may occur.

If Sportsbike identifies a genuine pricing or listing error before an affected order is dispatched, we may pause fulfilment while the error is investigated and corrected.

Where appropriate, we may contact you and offer the option to proceed at the corrected price or cancel the affected item or order. If an order is cancelled after payment has been taken, the applicable payment will be refunded.

Nothing in this section permits Sportsbike to avoid its obligations under the Australian Consumer Law, including applicable requirements relating to price displays and misleading representations. The ACCC states that businesses must display clear and accurate pricing and, where multiple prices are displayed for the same product, specific lowest-price or stop-selling rules can apply.

Contact Sportsbike

Please contact us before returning any product. Products sent back without prior return authorisation may be delayed while we identify the order and reason for return.

For returns, warranty claims, fitment questions or shipping assistance:

Sportsbike
PO Box 157
Warrnambool VIC 3280
Australia

Email: info@sportsbike.com.au
Phone: +61 466 869 364